Working on Your Project

with Liron Kranzler-Feldman


You are a professional, and so is your work...or at least it should be. Be sure to submit your projects on time, and ensure that they're of the highest quality with clean formatting. We enjoy working with Academic Language Experts (the clue is in the name!), who deliver work that reflects this.

Meeting Deadlines

  • When you express interest in a project, it is our expectation that you can meet the stated deadline. If you are interested but are unable to commit to the stated deadline, let us know in a reply email (sometimes there is room for flexibility).
  • Once you have begun work, if you have an unforeseen delay, please let your managing editor know immediately so we can determine how best to manage the situation.

Formatting and Layout

  • We expect the target text to reflect the specific formatting of the source text unless there are specific formatting instructions for the target text. In general, the time allocated to complete this work is calculated as part of the original price quote and will not be further remunerated. Should a project need especially complex formatting requiring additional time, do let us know prior to starting work.
  • Some projects include specific formatting instructions. We expect you to ensure that the text adheres to the formatting guidelines when requested. This will often require a careful reading of a publisher’s or journal’s style guide and author guidelines. If you do not feel confident formatting according to the requested style guide, please do not express interest in the project. 
  • If information is missing (for example, an abstract or publication information in a reference), please add a comment informing the client that this is missing and needs to be added.

Questions and Clarifications on the Text

Communication is critical. If you have a doubt about anything relating to the project, reach out to your managing editor and ask. 

  • Major issues or questions should be sent to your managing editor right away; minor or more particular issues should be noted in comments in the text. Major issues are defined as changes that would prevent or hamper the continuation of your work until they are clarified.  
  • In general, questions on a particular word, phrase, or section of the text should be added as comments in the margins where they appear. (Issues for clarification should *not* simply be highlighted or noted in a list at the top of the document.) 
  • Leave intelligent queries, suggestions, and clarifications that can easily be addressed by the client where appropriate, i.e., comments that clearly present the problem and offer a potential solution. You may leave a general comment at the beginning of the paper with any overall comments or suggestions that apply to the text as a whole. Please leave your comments in English unless otherwise stated.
  • When leaving a comment in the text, please use polite, respectful language, e.g.: “Consider changing this to X; clarify/move/emphasize/rephrase, etc.”
  • If during a translation, there is a phrase or section that you find unclear and you decide to leave a comment, it is helpful to paste in the sentence/phrase from the source text as well so it can easily be cross-checked. 
  • Changes in the body of the text should be made using track changes. 
  • When leaving editorial comments in the text, please address the client/author directly and not the managing editor; messages you send back and forth via the online portal can be addressed to the managing editor. 

Additional Text

  • If the client has added text, or if you determine that additional work is needed that was not included in the original project description, please ask your managing editor for instructions as to how to proceed before making a start.
  • Generally, additional payment will only be made for entirely new sections or paragraphs, not part of the original word count. Extra payment is not given for individual words, phrases, or sentences (within reason) that have been changed or added as part of the revision process.
  • When editing or adding new text to a document you have worked on previously, please use track changes and comments.
  • Additional payment will not be made for work that has not been approved in writing by the managing editor and is officially offered via email.

Draft Submission

  • Please do not submit a draft until you are sure it is fully ready. We expect all submitted texts to be well-edited, proofread, spell-checked, and checked for extra spaces. We strongly recommend using Perfectit and/or Grammarly for an even more thorough check of your work.
  • Your work will be reviewed by a second language expert. However, this should in no way be seen as a replacement for proofreading the work yourself. Your managing editor may decide to send the text back to you with suggestions for improvement based on their own review or that of the client.
  • Drafts should be submitted using the submit draft feature on the website. They should not be submitted by emailing the managing editor directly.  

Miscellaneous Issues 

  • Issues unrelated to the specific editing of the text, such as payment, conflict of interest, issues with the client’s feedback, etc. should be sent directly to your managing editor. Under no circumstances should these issues be discussed directly with the client.

Issues relating to payment or finances should be sent to our accounting department: accounting@aclang.com